Membership and Development Operations Manager

Oct 2, 2019, 16:12 PM
Location : Harpers Ferry, WV
Department : Membership & Development
Supervisor : Director of Development
Type : Full-time
Position Summary:

The Development Operations Manager will work under the Director of Development to meet the strategic fundraising priorities of the Appalachian Trail Conservancy by creating and executing practices to support and improve the efficacy of the Development team.  The Development Operations Manager’s focus is on prioritizing and overseeing fundraising and membership tasks, creating and implementing processes to improve workflow, and assisting with the attainment of the Development team’s goals. Specifically, this role requires:

  • The Development Operations Manager will execute and oversee daily tasks such as metric tracking, maintaining fundraising projections, using Charity Engine, generating reports, overseeing gift processing, planning and executing donor events and trips, coordinating and scheduling donor calls, scheduling team meetings, and providing general support to the Director of Development, Major Gifts Officers, and Manager of Corporate Relations & Foundation. They will also work closely with the VP of Advancement to coordinate calls and produce minutes from meetings of the Advancement Committee of the Appalachian Trail Conservancy’s Board of Directors. They will also work closely with Conservancy staff - including Finance, Communications, Conservation and Executive Team members - as well as the Conservancy’s donors, members, and partners to assist with development activities and to create strategic and operational alignment between discrete functional areas of the Conservancy.
  • The Development Operations Manager will create processes where none exist and, moreover, create benchmarks to manage and evaluate work volume, work quality, and team effectiveness. The Development Operations Manager will help develop and manage workflows, measure their efficiency, and re-calibrate when necessary.
  • The Development Operations Manager will interface directly with vendors and contractors providing data, research, software, and tools related to fundraising. Responsibilities include but are not limited to contract management and negotiation, reporting, and troubleshooting. The Development Operations Manager must become an expert in the systems and resources utilized by the team, such as Charity Engine and iWave, and will develop documentation, modify processes, and participate in the enhancement of these system and resources.

Essential Duties/Responsibilities:
  • Act independently within broad program goals to prioritize tasks in the absence of specific instructions and exercise independent judgment to identify and solve problems.
  • Create workflows, establish practices and benchmarks, and oversee the Development operation to ensure maximum efficacy.
  • Coordinate projects with several variables, set realistic deadlines, and manage a timeline.
  • Liaise with Finance, Communications, Conservation, and other functional areas of the Conservancy to improve cross-department functionality, create strategic alignment, streamline overlapping processes and implement new processes.
  • Responsible for managing vendor relationships with Charity Engine and iWave.
  • Develop reporting for the Director of Development, VP of Advancement, and President/CEO, as well as the Conservancy’s Board and its Advancement Committee.
  • Support the philanthropy team with limited administrative duties such as mailings, expense and time reporting, scheduling meetings.
  • Manage functional activity towards Development’s strategic goals.
  • Financial responsibility includes working within a budget, negotiating and contracting with vendors.
  • Implement and manage new initiatives that ensure department and organization-wide goals and strategies are achieved.
  • Supervise administrative, professional and/or volunteer staff, responsibility includes training, professional development, and performance management.
  • Ensure programmatic commitments, policies and procedures, financial standards, and legal requirements are met and managed for compliance.
  • Work may not always fall under established practices and guidelines, ability to be flexible and adaptable is essential.
  • Travel occasionally.

  • Experience managing and implementing multiple projects.
  • Experience in development revenue and operational planning, budgeting and budget management.
  • Experience writing clearly and effectively for business purposes and for various audiences.
  • Experience demonstrating interpersonal and communications skills.
  • Experience supervising staff, interns, and/or volunteers.
  • Experience negotiating vendor agreements for development resources.
  • Experience with current technology in relevant field such as Charity Engine, and the full suite of Microsoft applications: Outlook, Word, Excel, PowerPoint.
  • Experience working with cross-functional teams.
  • Experience in principles and practices of philanthropy and development operations.
  • Some event/project planning and project management experience.
  • Ability to manage and implement complex processes.
  • Demonstrated ability to think critically about organizational challenges.
  • Ability to work in partnership with others in a collaborative role.
  • Knowledge of current and evolving trends and best practices in the field of fundraising, preferably in a non-profit environment.
  • Proficient in interpreting guidelines and manipulating, analyzing, and interpreting data.
  • Strong organization, planning, and problem-solving skills.

Physical Demands:

Work Environment:

To Apply:

Please be sure to submit a cover letter, resume and three references. Positions will remain open until filled.

ATC Equal Employment Opportunity Statement:

ATC encourages collaboration, flexibility, and fairness with all employees and volunteers to enable participation and contributions to their fullest potential. We are committed to being a diverse and inclusive organization, and recognize that diversity contributes to an effective and successful organizational culture and mission. The ATC prohibits discrimination in employment on the basis of race, color, religion, sex (including pregnancy, gender identity and/or expression), national origin, political affiliation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, political affiliation, union membership, or any other status protected by the laws and regulations in the locations where we operate.

Position Type : Careers - Full Time